Discounts and offers policy
How discounts and offers in the Ovvor app work, and when they apply.
We run discounts and offers so you can save on everyday shopping. In line with Nepal's Consumer Protection Act, 2075, every offer is shown clearly and applied fairly. We can start, change, pause, or end any offer at any time, with or without notice.
Types of offers
- Festival and seasonal offers, such as Dashain offers
- Discounts on particular products, brands, or categories
- Offers based on the total value of your order
- Offers limited to certain stores or areas
- Offers on a limited amount of stock
When an offer may not apply
- The item in your cart isn't part of the offer.
- The stock set aside for the offer has sold out.
- Your order doesn't meet the offer's minimum order value or quantity.
- You are trying to combine offers that can't be used together.
- The offer has ended, or a supplier problem affects the price.
What you will see
- Discounted prices are shown on the product and in your cart, next to the original price.
- The final amount you pay, after all discounts, is shown at checkout before you place the order.
Limits
- Offers are first come, first served, while stock lasts.
- Offers can't be transferred to someone else.
- Offers have no cash value and can't be exchanged for money.
Misuse
We may refuse or remove a discount, and cancel the order, if we see:
- Misuse of an offer
- Repeated use of an offer beyond what it allows
- Fake or duplicate orders, or attempts to get around how the app works
Changes to this policy
We may update this policy as our offers change. The current version is always on this page.
Questions and complaints
Email ovvertrade@ovvor.com about any discount or offer.
Ovvor Trade Pvt. Ltd., Koteshwor-32, Kathmandu, Nepal