Data storage and account deletion
How long we store each type of data, how to delete your Ovvor account, and what happens to your data when you do.
How to delete your account
In the app
- Open the Ovvor app and sign in.
- Tap the profile icon in the top-right corner of the home screen.
- Scroll down and tap Delete account.
- In the "Delete your account?" box, tap Delete account again to confirm.
Your account is deleted straight away and you are signed out.
By email
If you can't use the app, email ovvertrade@ovvor.com from the email address on your account, with the subject "Delete my Ovvor account". We will delete the account within 30 days and reply to confirm.
Data we store
We keep your data for as long as we need it to run the service. Some of it we also keep for longer because the law requires it, as explained further down. Our Privacy Policy covers why we collect each type.
- Account information
- Your name, email address, and phone number, plus your gender and profile photo if you add them. Your password is stored only in encrypted (hashed) form. Kept while your account is open.
- Order information
- The items, quantities, and prices of each order, the payment method, whether the payment succeeded, and the name, phone number, and delivery address given at checkout. Kept while your account is open, and afterwards for legal reasons.
- Payment information
- We never receive your card number or wallet PIN. Khalti and eSewa handle those directly. We only record which method you used and whether the payment went through, as part of the order.
- Location information
- With your permission, we use your device's location to check whether we deliver to you and to suggest an address. We only store coordinates as part of addresses you save and orders you place.
- Device information
- A push notification token for each device you use the app on, so we can send order updates. Kept until you delete your account.
- Notifications
- The order updates we have sent you, shown in the app's notification list. Kept while your account is open.
- Search terms
- What people search for, used to show popular searches. These are saved without any link to your account.
- Product suggestions
- Products you ask us to stock, so our team can review them. Kept while your account is open.
What happens when you delete your account
- Profile information
- Your name, email address, phone number, and gender are removed and replaced with anonymous values. Your profile photo is deleted, your password is disabled, and the account can never be signed in to again.
- Saved addresses
- Deleted.
- Cart
- Deleted.
- Saved payment methods
- Ovvor doesn't save cards or wallets, so there is nothing to delete.
- Google Sign-In
- If you signed in with Google, the link between your Google account and Ovvor is removed.
- Notifications and devices
- Your notification history and push notification tokens are deleted.
- Order history
- Kept for tax, accounting, and legal purposes, including the name, phone number, and delivery address given for each order. It is never used for marketing.
- Product suggestions
- Kept, but no longer connected to anything that identifies you.
- Search terms
- Never linked to your account, so nothing changes.
Data we must keep by law
Nepali tax and accounting rules require us to keep records of completed sales, even after an account is deleted:
- Order records and invoices
- Payment confirmations (the method used and whether it succeeded)
- Delivery records
These are usually kept for 7 years from the date of the order. After that they are deleted.
Important notes
- Deleting your account can't be undone. To use Ovvor again, you'll need to create a new account.
- Your order history stays in our records for the legal period above, even though your profile is deleted.
Questions? Email ovvertrade@ovvor.com.
Ovvor Trade Pvt. Ltd., Koteshwor-32, Kathmandu, Nepal